About....
Seasoned office professional with 25+ years as “Jack of all Trades AND Master of Many”. Exceptional skill sets and knowledge having successfully held various roles such as: Customer Service Manager, Special Event Planning, Program Management, Accounts Receivable Resolution, Client On-boarding Specialist, Inventory Reconciliation and many more.
An “All-in-one” powerhouse for the right organization.
“It is never too late to be what you might have been.” ― Unknown
Wendy Morgan
Customer Success Specialist
Phone:
843-655-5788
Email:
LinkedIn:
City/State:
Myrtle Beach, SC 29588
Hello, I'm Wendy, thank you for visiting my site!
I am a results-oriented individual with a demonstrated history of pursuing and providing excellence. I take pride in my past work experiences, my professional demeanor, and the accomplishments I have attained.
A customers' success is my success and the element of my job that drives me. I am an empathetic and passionate individual who was made to go above and beyond to ensure the success of others.
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I look forward to meeting you!
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-Wendy Morgan
EXPERIENCE
June 2008 - April 2024
Management; Marketing, Customer Service, Municipal Accounting, AR Resolution
WASTEZERO, INC.
As the Manager of Customer Service and Municipal Accounting at WasteZero, I am responsible for overseeing the Pay As You Throw Municipal Retail Store Distribution Program. This program is designed to assist over 100 municipalities across the country in reducing their waste generation and disposal costs by providing them with customized trash bags and other products. With over 15 years of experience at WasteZero, I have progressed from a Customer Service representative to my current role, where I have contributed significantly to the development and implementation of the company's new ERP system conversion, which has enhanced our operational efficiency and data accuracy. My primary objective is to deliver exceptional customer service and support to our clients, partners, and internal stakeholders, while promoting waste reduction and environmental sustainability.
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Managed and motivated employees to be productive and engaged in work.
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Accomplished multiple tasks within established timeframes.
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Defined clear targets and objectives and communicated to other team members.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Maximized performance by monitoring daily activities and mentoring team members.
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Onboarded new employees with training and new hire documentation.
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Cross-trained existing employees to maximize team agility and performance.
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Developed and maintained relationships with customers and suppliers through account development.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate
solutions implementation. -
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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Identified and communicated customer needs to production and quality teams.
January 2005 - September 2006
Design Studio Admin/Show Coordination
GENERAL MOTORS DESIGN
During my time at GM Design Center, I was fortunate enough to work in a very dynamic atmosphere with a fantastically talented mixture of people. I began in the Interior Concept Design Studio for what is now the Chevy Equinox, and quickly was promoted to the Show Coordination Group where I continued to increase my knowledge and skill set from a multitude of job responsibilities.
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Provided review and guidance for project non-conformances and operations issues.
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Contributed to overall studio success by participating in internal initiatives aimed at improving operations or employee engagement levels.
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Ensured consistent branding across all channels by adhering to established style guides and providing input on updates when necessary.
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Optimized workflow by implementing time-saving techniques and organizational practices within studio setting.
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Successfully managed multiple projects concurrently while maintaining strict deadlines and prioritizing tasks as needed.
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Scheduled internal movement of concept vehicles between studio design teams and UAW production teams for photo shoots and public appearances.
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April 2001 - August 2004
Director of Special Events
DETROIT INSTITUTE OF OPHTHALMOLOGY
Achieved promotion to Director of Special Events in the first year of employment. Oversaw the major fundraising event "Eyes on Design" for the DIO, with backing from the design teams of General Motors, Ford Motor Co., and Delphi Automotive. Coordinated with multiple volunteer chairpersons, oversaw various events, and managed the production of the annual program magazine, invitations, tickets, and event signage. Initiated in-house production of brochures and minor event tickets to reduce costs. Managed multi-event budgets to ensure significant returns for the charity.
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Supervised numerous volunteer chairpersons and directed numerous events, managed direction of annual program magazine, invitations, tickets and signage for events.
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Designed and implemented in house production of newsletters, brochures and minor event tickets for cost savings.
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Responsible for multi-event budgets to secure substantial return to charity.
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Designed engaging presentations for sponsorship pitches that resulted in increased funding opportunities.
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Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
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Developed contingency plans and emergency response protocols, ensuring safety and well-being of event attendees.
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Optimized event scheduling by creating detailed timelines that outlined deadlines for critical tasks throughout planning process.
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Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
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Implemented continuous improvement initiatives based on attendee feedback, leading to higher satisfaction rates for future events.
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Managed budgets effectively, ensuring successful execution of various events while staying within financial constraints.
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Negotiated cost-effective contracts with suppliers which reduced overall expenses without compromising quality.
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Managed venue, labor and technical efforts of internal and external partners.
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Managed administrative logistics of events planning, event booking, and event promotions.
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Implemented contingency plans to address last-minute changes for unforeseen events
EXPERTISE
EVENT MANAGEMENT
CRITICAL THINKING
PROBLEM SOLVING
PRIORITIZING
MULTITASKING
CUSTOMER SERVICE MANAGEMENT
CUSTOMER ONBOARDING
PROJECT MANAGEMENT
EVENTS MANAGEMENT
PROCESS IMPROVEMENT
SOP IMPLEMENTATION
CUSTOMER RETENTION
EMPLOYEE TRAINING
PROFESSIONAL WRITTEN & VERBAL SKILLS
COMPUTER SOFTWARE
All Microsoft Office 365 Software - Advanced
Wix Website Creator/Editor - Proficient
Canva Graphic Design - Proficient
EDI APPLICATIONS - Proficient
IQMS Enterprise - Proficient
Retail Supplier Portals - Proficient
EDUCATION& VOLUNTEERING
2007 - 2008
SAINT CLAIR COMMUNITY COLLEGE
Medical Office Assistant Program
1991 - 1998
MOTT COMMUNITY COLLEGE
Deans List 1993 & 1998
1987 - 1990
LAPEER WEST HIGH SCHOOL
High School Diploma
2018 - PRESENT
MURRELLS INLET LEISURE FRIENDS - SEA~BEYOND FOUNDATION
Chariperson
